‘Ask Benny,’ says Projecta.
Electrical systems specialist company, Projecta, has set up a technical support forum on Facebook. One of the tech experts is Projecta’s long-serving employee, Benny.
“As a child I was interested in becoming a teacher but never did,” Benny said.
“I really enjoy helping people and showing them how to do things.
“I get to do this in my current role at Projecta, which I really enjoy.”
Prior to Projecta’s own forum, after officially clocking off from work, Benny would happily spend his evenings on caravanning, RV and four-wheel-drive internet forums, sharing his technical knowledge with others on-line.
Given the time it was taking Benny and other tech team members to navigate the many on-line forums, Projecta decided to establish its own forum. ‘Projecta Switched on Tech Talk’ is a private Facebook group.
In starting the group, it was Projecta’s goal to create an engaging and educational platform where owners and prospective customers could access general product information and technical support advice at the one convenient location.
That’s become a community, eager to help each other and share their Projecta-powered projects with the group. There are also regularly posted videos, covering product features and benefits, installation tips and troubleshooting recommendations.
“The user demographic for Switched On Tech Talk is split to around 80 percent for caravan and RV support, with the remainder of the audience being equipment dealers or RV manufacturers.” Benny said.
You can search for ‘Projecta Switched On Tech Talk’ on Facebook, or Benny’s videos can also be seen on the Projecta Australia YouTube channel: youtube.com/user/ProjectaAustralia
Technical phone support remains available via Projecta’s national toll-free 1800 422 422 phone number.